Hi Maureen,
Thank you for reaching out and sharing your concerns. We apologize for the inconvenience caused by the lack of instructions.
To assist you, we have a video demonstrating how to use the over-the-shoulder/hands-free leash. You can view the video
https://www.amazon.com/vdp/0ad9a6517fda47a78ec4629e9a9773ce?product=B0C1J96NWS&ref=cm_sw_em_r_ib_dt_74hrXOqiesbF4
We hope this provides the clarity you need.
If you have any further questions or need additional assistance, please don't hesitate to contact us. We appreciate your patience and understanding.
Best regards,
Good Dog Lab Team